Certified Umbraco expertise
Proven delivery from certified Umbraco developers, two Umbraco MVPs and two Umbraco HQ alumni.
Umbraco Partner
Your Australian Umbraco partner
Koben is an Umbraco Platinum Partner and Umbraco Contributing Partner based on the Gold Coast. We built our first Umbraco site in 2005 and have delivered more than 500 Umbraco websites since.
Onshore senior developers, direct access to Umbraco HQ and guaranteed response times mean we do more than fix issues. We look after your Umbraco site proactively. View our Umbraco partner profile or book a free consultation.
Umbraco Platinum Partner
Umbraco is not just a platform we work with. It is our specialty.
Our directors worked for Umbraco as core developers and marketers before building Koben's Umbraco practice. That insider view shapes how we build and support Umbraco sites, and since 2011 we have trained most of Australia's certified Umbraco developers and agencies. You work with onshore senior developers who have direct access to Umbraco HQ, with support backed by guaranteed response times.
Priority support and reliability
Direct access to Umbraco HQ and faster issue resolution through our Platinum Partner status.
Enterprise-ready delivery
An onshore senior team delivering secure, scalable Umbraco platforms for government, NFP and enterprise.
Umbraco partner profile
As the longest-serving Umbraco partner in Australia, Koben brings deep Umbraco experience to every project. Our directors formerly worked for Umbraco as core developers and marketers, and that insider perspective has shaped our approach. It is also why we have trained most of Australia's certified Umbraco developers and agencies between 2011 and 2022.
Umbraco Platinum Partner, the highest tier in Umbraco's partner programme
100% onshore Umbraco developers, including two Umbraco MVPs and two Umbraco HQ alumni
Peter delivered his first Umbraco site in 2005, and more than 500 delivered since
Proactive support, not just maintenance
Umbraco Contributing Partner
Recognised for giving back to Umbraco
Umbraco's Contributing Partner badges recognise partners who contribute to the product and its community. Koben was a Contributing Gold Partner in 2020, 2021 and 2023, and a Contributing Platinum Partner in 2025. With multiple Umbraco MVPs on the team, we are Umbraco to the core.
500+ Umbraco projects for organisations like yours
Client feedback
The team at Koben Digital are unfailingly professional and knowledgeable, always providing expert advice and guidance. Their website support team is reliable, flexible and efficient, and always go above and beyond to support the tight timeframes inherent to our projects.
Why organisations choose Koben for Umbraco support
Guaranteed response times
SLA-backed response times, so you know how fast we will respond, who picks it up and what happens next.
Monitoring and issue prevention
We watch for performance drops, exceptions, security risks and unusual activity, and act before they become outages.
24/7 support options
For critical platforms, 24/7 pathways give direct access to senior Umbraco developers with clear escalation.
Proactive support that goes beyond maintenance
Long-term support
Keep your site on Umbraco long-term support (LTS) releases for predictable, stable performance.
Security patches
Every Umbraco security patch applied promptly and safely, tested in staging before release.
Maintenance
Updates, monitoring and performance tuning that keep your website running smoothly.
Version support
Support on any Umbraco release, with compatibility guidance and upgrade planning.
Support plans
Onshore Umbraco specialists on 8x5 or 24/7 coverage, with clear response times and consistent communication.
Support contracts
Guaranteed coverage with clear SLAs, structured support and reliable ongoing care.
Umbraco case studies
Next step
Talk to a certified Umbraco partner
Tell us what you need: support, a rescue, an upgrade or a new Umbraco build. We review every enquiry and respond within one business day with next steps. For support and takeover requests, the consultation includes a call with a senior Umbraco engineer, a preliminary version and dependency check with a quick risk snapshot, and an SLA recommendation with a quote confirmed after triage. New projects and retainers go to our delivery team for scoping, timelines and budget. No obligation, and an NDA is available on request.
Book a free consultation
Describe your Umbraco project in a few sentences. A senior member of our Umbraco team will respond within one business day.
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Frequently asked questions
As an Umbraco Platinum Partner, Koben works directly with Umbraco HQ. That gives us priority escalation channels, beta releases and exclusive training resources, so we can resolve complex issues faster and with deeper insight than a typical digital agency.
Many agencies build Umbraco websites. Platinum Partners are trusted by Umbraco HQ to maintain the highest standards of security, governance and technical quality. View our partner profile.
Not necessarily, but you get significantly more value and assurance.
Partner pricing reflects the depth of expertise, direct HQ access and proactive support processes we provide. Our clients find that less downtime, faster issue resolution and better site performance deliver a far greater long-term return than low-cost alternatives.
Every retainer includes:
- Helpdesk access during your chosen coverage (8x5, 10x5 or 24x7)
- Monitoring and vulnerability management for Umbraco, packages and .NET
- Security updates applied on your chosen patch cadence
- Defined SLAs for first response and escalation
- Monthly activity reporting, so you know what changed and why
You can extend your retainer with add-ons to suit your site:
- Performance tuning and real-user performance monitoring
- Proactive exception monitoring and alerting
- Accessibility fixes and regression checks
- Release governance (branching, approvals, change windows)
- .NET upgrades, dependency updates, and code and security audits
- Cloudflare WAF, CDN and DNS, and Azure hosting options
Your patch cadence is set in your retainer and is independent of your hours of coverage. Typical options:
- Monthly patch window: consolidated updates once a month
- Fortnightly patch window: twice a month
- Weekly patch window: every week
- Continuous with critical hotfixes: rolling updates, with critical CVEs patched immediately
All patches are tested in a staging environment and deployed in an agreed change window to keep production stable and compliant.
Yes. Our takeover process includes a full code and security audit, a dependency check and a migration plan. We coordinate with your existing host or supplier to keep the site up during handover, and we make no changes until everything is safely staged and verified.
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